At McDonald’s®, family means everything to us. So, in these uncertain times, we want you to know that we’re doing everything to keep you, your family, your community, and our crew safe in response to Covid-19. From our restaurants, to our delivery service, we’ve put procedures in place adhering to government guidelines. This includes increased hygiene measures, contactless service and physical distancing for staff and customers. We also encourage the use of government contact tracing app and wearing a mask where appropriate in line with government guidelines.

Macca’s under the traffic light system

Dine-in or takeaway? You’ll need the My Vaccine Pass.No Pass? We’ve got contactless service via Drive-Thru and McDelivery.

Under the government’s new COVID-19 Protection Framework, in order to be able to have our restaurants open for dine-in and takeaway customers need to have the My Vaccine Pass. We are still able to provide contactless service via Drive-Thru and McDelivery for those customers without a My Vaccine Pass.
Crew are also required to be fully vaccinated by 17 January 2022, as McDonalds is a hospitality business and this is a requirement under the new Traffic Light System.

We know a lot of people travel around the country over this time of year, and McDonald’s in a popular place to stop for a break. Thanks for your understanding as we manage the health and safety of our customers and staff, and comply with the law, over this busy period.

Extra cleaning in high-touch areas

We’ve upped the level and frequency of cleaning contact surfaces in our restaurants including self-order kiosks, EFTPOS terminals, doors, restrooms, and tables.

Keeping our hands clean and your food safe

Our staff regularly wash their hands with anti-microbial hand wash and, as always, wear gloves as they prepare your meal. 

Extra hand sanitiser for you

As well as the usual anti-microbial handwash, we have placed extra hand sanitiser units for you to use in our restaurants.

Ingredients from a dependable source

We continue to work with our trusted New Zealand suppliers who provide us with over 85 percent of the quality ingredients we use in our food.


Our crew will now be wearing gloves when taking orders, handling payments, and as they’ve always done, while preparing your meals.  We encourage you to use 'tap and go' card payment if possible, or if using cash, place your cash in the tray provided by the crew to minimise contact.

Face masks

In line with Government guidelines at Alert Levels 2 and 3 our crew will be wearing face masks.  We recommend you do to when in Drive-Thru or inside our restaurants when not eating or drinking.  Thanks for helping keep everyone safe during COVID-19.

Drive-Thru Convenience

Using our convenient Drive-Thru lane is perfect for practicing social distancing. For a more convenient contactless transaction, use tap and go payment.


If you’re keen to stay safe in the comfort of your home, when you order Macca’s via McDelivery all our delivery partners offer a contactless delivery service.

No more

Self-serve drink machines will be closed and we are no longer accepting reusable coffee cups. We have also stopped using trays and McCafé® crockery cups – for now all orders will be placed in takeaway bags and takeaway coffee cups.