McDonald's Customer Service Enquiries

If you’ve got a question or a comment then we want to hear it.


Customer enquiries

Your comments are very important to us. Please see below various ways you can get in touch. We’d ask that you don’t use profanity or abusive language, and reserve the right not to respond to contacts of that nature.

Mobile app:

Download the McDonalds's app free from The App Store and Google Play. Your feedback will go straight to the restaurant, and better still you’ll get rewarded for sharing your views.

For enquiries, complaints or feedback, you can contact us online using the form below.

If you have any questions, you can also check out our Frequently Asked Questions (FAQs).

Before completing the contact form, please read our privacy policy and terms & conditions.

Fields marked with an asterisk (*) are mandatory.

If you want to call us you can contact customer services on 0800 622 227 or check the restaurant locator if you want to call a restaurant directly.

Head office and general enquiries

302 Great South Road
Greenlane, Auckland 1051
Ph: (09) 539 4300
Postal: PO Box 6644, Wellesley Street, Auckland 1141

Please use a 4 digit number
Please use: 9+ digits with no spaces (e.g. 091234567)
Please use: 9+ digits with no spaces (e.g. 091234567)
Please use: valid email address

Is this comment regarding a visit to a McDonald's restaurant in New Zealand?

Store Box
Select Store
This field will auto complete
(hh:mm) 24 hour clock
Remaining characters:

Would you like to hear back from us?*

Please be aware your details and comments will be sent to the franchisee or restaurant for their attention.