About Macca's®


If you’ve got a question or a comment then we want to hear it.



If you’ve got a question or a comment, we want to hear it.

Customer enquiries

Mobile app:

Your comments are very important to us. So important in fact we built an app! Download the McDonalds's app free from The App Store and Google Play. Your feedback will go straight to the restaurant, and better still you’ll get rewarded for sharing your views.

For enquiries, complaints or feedback, you can contact us online using the form below.

If you have any questions, you can also check out our Frequently Asked Questions (FAQs).

Before completing the contact form, please read our privacy policy and terms & conditions.

Please be aware your details and comments will be sent to the franchisee or restaurant for their attention.

Fields marked with an asterisk (*) are mandatory.

Phone or fax:
If you want to call or fax us you can contact customer services on 0800 539 4303 or (09) 539 4303.
The team is available 10am to 7.30pm Monday and Tuesday, 8.30am to 4pm, Wednesday to Friday.

Crew enquiries

McDonald’s employees can contact our Human Resources team by calling (09) 539 4300 (press 0 for the operator) or email HrinNZ@nz.mcd.com.

Head office and general enquiries

302 Great South Road
Greenlane, Auckland 1051
Ph: (09) 539 4300
Postal: PO Box 6644, Wellesley Street, Auckland 1141

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Please use: valid email address

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