What is the app for?
In addition to providing information on our food and restaurants, we also offer app users many interesting offers. This is an app for our loyal McDonald’s® customers.
I have no internet connection, I cannot use the app
An internet connection if required to ensure you are viewing the most recent information in the app.
I have no network in the restaurant, how can I redeem my offers?
To redeem an offer, simply activate it in an area with a connection (for example outside for a better 3G connection or McDonald's Free WiFi). The offer will remain visible for a set period of time even after disconnecting from the network.
My application won't work
If this happens, we would recommend:
- Restarting your phone as a first option
- If this doesn't work, you could uninstall your app
- Lastly, contact customer services for help
I activated the offer but didn't have enough time to redeem it. Can I re-activate it?
We're sorry, in this case the offer is lost. You have 3 minutes after activation to redeem it. Some of our offers are repeated; please refer to the terms and conditions of each offer.
When I activate an offer the golden coin and the timer are not displayed and the page describing the offer gets closed
If you have activated the offer on your phone but with another account, this is normal behaviour as it is not possible to activate the same offer twice on the same phone but with different accounts.
If this is not the case then please contact us.
Why am I not allowed to use 2 offers in the same transaction?
At this stage, you are only able to use 1 offer per transaction.
Can I connect to my account in the app with the email and password I use to connect to the Monopoly App or McDonald's Free WiFi?
Yes, this is your mymacca’s account. You can connect just with your email and your password!
I have forgotten my password and my identification email. What can I do?
You can reset your password by entering your email address in the ‘My Account’ menu in the app. Contact us in case you have forgotten your email address or don’t receive the link.
