MyMacca's Terms and Conditions

Introduction

1.1 These are the terms and conditions (Terms) for the McDonald’s® App, MyMacca’s® Rewards program, mobile ordering, our website, and our social media platforms.

1.2 MyMacca’s, includes:
• the MyMacca’s Rewards program (MyMacca’s Rewards),
• the McDonald’s App (including mobile order and pay) (McDonald’s App),
• the MyMacca’s website (Website) and
• all associated platforms and social media channels,
(together, the Service) and are owned and operated by McDonald’s Restaurants (New Zealand) Limited and/or any of our franchisees, affiliates, subsidiaries or related bodies corporate (McDonald’s or we, or us or our).

1.3 When you download, access, or use any part of the Service, for example by applying to join MyMacca’s, accessing or using the Website, and/or ordering through the McDonald’s App, you accept these Terms and the terms of our Privacy Statement.

1.4 If you do not agree with these Terms, you should not use the Service.

1.5 We can change, suspend or terminate the Service (or any part of it) at any time without notifying you first.

1.6 You may only use the Service and provide personal information if you are a New Zealand resident aged 16 years or over. If you are under 18, you need your parent or guardian’s consent.

1.7 Once you use the Service, you are bound by these Terms. If applicable, your parent or guardian who provided consent on your behalf will also be bound.

How to Join McMacca’s

2.1 You must join MyMacca’s to receive and redeem Benefits (explained below in section 3), make Contributions (explained below in section 4 below) to the Website, and/or use the McDonald’s App generally.

2.2 You can join MyMacca’s by:
• downloading the McDonald’s App onto your device, providing your given name, family name, current email address. We’ll then send you an activation email and you’ll need to follow the prompts (including the requirement to accept these Terms); or
• using another method we provide to you and following the prompts set out in that invitation to create an account (MyMacca’s Account).

2.3 You must provide current, correct and complete information when you register your MyMacca’s Account. If you do not provide current, correct and complete information, this may impact your ability to use the Service.

2.4 You are only able to register and maintain one (1) MyMacca’s Account and the MyMacca’s Account must be in your own name. You must not use another member's MyMacca’s Account.

2.5 You can manage your MyMacca’s Account via the McDonald’s App, including changing any of the information provided and deleting your MyMacca’s Account.

2.6 We can refuse membership and MyMacca’s Account registration requests. This includes where you have previously been banned from the Website or another website.

2.7 We can refuse requests for log-ins that are the same as or similar to existing log-ins; or are inappropriate, offensive, obscene, abusive, defamatory or illegal; or infringe copyright, contain brand names, company names, or registered trade marks; or contain names of high profile or public figures; or contain words promoting political, religious, social, or economic issues; or use the name of another person.

2.8 We may ask you to produce ID to confirm your details and eligibility. If you choose not to provide ID, we may delete your MyMacca’s Account.

2.9 You must keep your MyMacca’s Account details confidential. You are responsible for any activity on your MyMacca’s Account. You must immediately notify us of any unauthorised use of your MyMacca’s Account or any other security breach.

2.10 It is your responsibility to delete your MyMacca’s Account when you no longer wish to be a member.

2.11 We may delete your MyMacca’s Account if it is inactive for a period of 18 months or more with or without notification to you.

2.12 MyMacca’s Rewards and Benefits will continue for as long as we decide.

2.13 If we terminate MyMacca’s Rewards, you will have until 90 days from the termination, or until the expiration date of your Benefits, whichever is earlier, to use your Benefits. We will not be liable for the termination of MyMacca’s Rewards or loss of your Benefits.

2.14 We sometimes offer promotions for MyMacca’s Account members which are subject to additional terms as well as these Terms. We also run other promotions and competitions outside of MyMacca’s. They are run in accordance with their own terms.

2.15 You need to be a MyMacca’s member to use the McDonald’s App.

Benefits

3.1 We may offer services, loyalty points and rewards, gifts, prizes or other benefits to MyMacca’s Account members (Benefits). The Benefits may be provided by us or a third-party (Benefit Partner). We decide about the nature, quantity, availability and award of Benefits in our discretion. Additional details about our MyMacca’s Rewards are set out in section 5 of these Terms and in the McDonald’s App.

3.2 To redeem a Benefit, you must follow the instructions provided by McDonald’s and/or the Benefit Partner. You are responsible for any additional costs which you incur in redeeming a Benefit, such as travelling to and from a McDonald’s restaurant.

3.3 You must redeem a Benefit within the time stated. Otherwise, it will expire. There may be limits on the number of Benefits you can receive, or other conditions such as time of day, day, or availability at particular McDonald’s restaurants only. Subject to New Zealand law, Benefits and terms may be changed without notice.

3.4 Subject to your rights under the Consumer Guarantees Act 1993 (CGA) and these Terms, we are not responsible or liable to you if a Benefit is or becomes unavailable. If a Benefit or part of it becomes unavailable for a reason beyond our reasonable control, we can award a similar item of equal or greater value. Also, subject to your rights under the CGA, we are not responsible for any variation in Benefits or their value.

3.5 Benefits cannot be used in conjunction with any other Benefit, claim, offer, upgrade, promotion, discount or similar. Food or beverage Benefits are only valid for the specific item stated (including size, type and flavour) and cannot be used in combination to claim or discount any McDonald’s meal deal combos or bundles. We can substitute ingredients as a result of seasonal variation, supplier changes or other factors.

3.6 It is your responsibility to ensure that Benefits are suitable for you.

3.7 McDonald’s or the Benefit Partner may ask you to provide photo ID to confirm you are the MyMacca’s Account holder before you can redeem a Benefit.

3.8 Benefits must be taken as offered and cannot be sold, transferred, assigned or otherwise dealt with. Benefits are not replaceable if lost or stolen. Benefits will be void if any tokens, certificates or other validations are stolen, forged, mutilated or tampered with in any way. Benefits are not exchangeable and cannot be taken as cash. We have no responsibility for any tax implications – you should seek your own advice.

3.9 If a Benefit Partner is providing the Benefit, they are responsible for the Benefit, not us, and they are not our agent (and we are not their agent). If you have questions about the Benefit, you should ask the Benefit Partner. Subject to your rights under New Zealand law, we are not liable for availability, quality or fitness for purpose of Benefits offered by a Benefit Partner.

Contributions

4.1 Sometimes we will invite you to contribute ideas, submissions or other content, to participate in polls, or to interact with the Service (Contribution). Contributions will be made public.

4.2 By making a Contribution, you assign all your intellectual property rights in the Contribution to us. We can modify or delete your Contribution and we don’t have to acknowledge you as the author or make any payment to you. We can feature your Contribution on our social media platforms.

4.3 By making a Contribution, you also consent to our use of the Contribution and your name, likeness, image and/or voice (including photograph, film and/or recording), in any media worldwide for an unlimited period of time.

4.4 Each time you make a Contribution, you warrant that:
• your Contribution is your original creation;
• you have the right to make the Contribution and to assign rights in it to us;
• information in the Contribution is accurate and not misleading or deceptive;
• your Contribution doesn’t infringe the rights of any third-party, including privacy rights, intellectual property rights and contract rights;
• your Contribution isn’t illegal or in breach of any regulation, indecent, obscene, threatening, discriminatory, harassing, in breach of any confidence, defamatory, libellous, offensive, objectionable, in support of terrorism, or disparaging to any person;
• your Contribution doesn’t contain content that has been used in previous marketing for any third-party and you won’t submit your Contribution to any third-party for any commercial purpose; and
• your Contribution doesn’t contain any harmful or malicious code.

4.5 You waive claims against us for use of any idea, product, design and/or concept similar or identical to any idea, product, design and/or concept in your Contribution.

4.6 If a law enforcement authority or court asks or requires us to disclose your identity because of allegations of illegal or inappropriate Contributions, we will fully co-operate with the request or requirement. If a third-party requests or requires us to remove your Contribution, then it is our decision whether to do so, without liability or notice to you.

4.7 You are liable for any harm caused to people or property, illegal conduct, or breach of other people’s rights arising from your Contributions. You will co-operate with us in any legal action relating to your Contribution when we reasonably request it.

4.8 Do not rely on the Contributions of others. They are not the views of McDonald’s. We are not responsible for the content of Contributions even if they are defamatory, incorrect, illegal or offensive.

MyMacca’s Rewards

5.1 Thank you for participating in MyMacca’s Rewards.

5.2 This section 5 only applies if you participate in MyMacca’s Rewards.

5.3 The McDonald’s App sets out all the information you need about how to earn and redeem reward points (MyMacca’s Points). You can check your points balance, history and any rewards you have earned in the Rewards & Deals section of the McDonald’s App.

5.4 You will receive 100 MyMacca’s Points for every one (1) dollar that you spend on eligible McDonald’s food and beverages, based on the sub-total before any rounding. You can accumulate a maximum of 50,000 MyMacca’s Points at any one time. You will reach an earning cap after 20 transactions (which includes both earning transactions and redemption transactions) in a rolling 24-hour period (Earning Cap). Any transactions placed after reaching the Earning Cap will not earn MyMacca’s Points (if they are made in the same 24-hour period as the first 20 transactions) but will still be counted towards your Earning Cap and may impact when you can start earning MyMacca’s Points again. For example: if you make 23 transactions in a 24-hour period, you do not earn MyMacca’s Points on the last 3 transactions and you will need to wait until 24 hours from your 23rd transaction to start earning MyMacca’s Points again.

5.5 You can earn MyMacca’s Points on any McDonald’s restaurant food and beverage item that you buy (including roundups with purchases to Ronald McDonald House Charities). Non food and beverage items and donations to Ronald McDonald House Charities are not eligible for MyMacca’s Points. MyMacca’s Rewards is not available through McDelivery and MyMacca’s Points cannot be earned on any delivery order or any delivery fees.

5.6 You can use your MyMacca’s Points to redeem the listed reward items on the MyMacca's Rewards menu if you have enough MyMacca’s Points. The MyMacca’s Rewards menu will tell you how many MyMacca’s Points are required for each reward item. There is a limit of one free reward item redemption per transaction. The MyMacca’s Rewards menu can change from time to time and reward items are subject to availability. Once you have redeemed your reward, the number of corresponding MyMacca’s Points for that reward item will be deducted from your MyMacca’s Account. Even if a reward is displayed on the MyMacca’s Rewards menu, the reward may not be available at certain restaurants as those restaurants may not offer the reward item.

5.7 If you order and pay through the McDonald’s App, you will automatically earn MyMacca’s Points on eligible orders. If you place an order at the front counter, at a kiosk or in drive thru you must provide your MyMacca’s app code at the time of placing the order to earn MyMacca’s Points on eligible items. If you forget to provide your MyMacca’s app code, you may be eligible to receive a manual adjustment to add the MyMacca’s Points to your MyMacca’s Account from the receipt of an eligible order under $100. A manual adjustment is only available for a receipt lodged within seven (7) days from the actual purchase date and limited to once every 30 days, unless otherwise directed by McDonald’s.

5.8 It can take up to 30 minutes for your My Macca’s Points to appear in in your MyMacca’s Account, but in some cases may take longer. If you believe that MyMacca’s Points from your eligible purchase have not appeared in your MyMacca’s Account or you believe that they were calculated incorrectly, you will need to contact McDonald’s either through the McDonald’s App or through customer service and provide your receipt. McDonald’s has the ultimate discretion to award MyMacca’s Points and accepts no responsibility for any loss suffered as a result in delay in awarding MyMacca’s Points, except to the extent permitted by law.

5.9 We may reverse any MyMacca’s Points awarded to your MyMacca’s Account in the event that the products purchased are returned or cancelled, or because there is a dispute in relation to the purchase.

5.10 If you delete your MyMacca’s Account, you will permanently delete your MyMacca’s Rewards. Any MyMacca’s Points accumulated will be lost and cannot be retrieved or used. If we believe that your MyMacca’s Account is using MyMacca’s Rewards excessively, unreasonably or in a fraudulent manner we can, in our sole discretion (acting reasonably), decide to terminate your MyMacca’s Account or reduce, delete or void any Benefits, MyMacca’s Points, or rewards earned, subject to your rights under New Zealand law.

5.11 Any MyMacca’s Points accumulated or rewards earned through MyMacca’s Rewards are non-transferable and are not redeemable for cash. MyMacca’s Points cannot be combined across multiple MyMacca’s Accounts. MyMacca’s Points have no cash value.

5.12 Your MyMacca’s Points will expire 365 days after the date they were earned. MyMacca’s Points will remain in your MyMacca’s Account until they have been redeemed or until they expire, whichever occurs first. After the MyMacca’s Points have expired, they may no longer be redeemed or used.

5.13 Once you select a reward and exchange your MyMacca’s Points for it, the reward will be displayed in your bag (if you have selected “Add to Pickup Order”) or will be displayed in a code (if you have selected “Get Code”). The reward will temporarily remain in your bag or be displayed in a code until you redeem it for a product. If you cancel your transaction before it is submitted, or if the transaction fails to complete, your reward will still be available to be redeemed in the “Ready to Redeem” section of Rewards within the McDonald’s App. The reward will remain there for 14 days, after which time it will expire and you will no longer be able to redeem it.

Payment

6.1 Before you submit an order on the McDonald’s App, you must register a credit card or debit card (Payment Card) or use another payment method that McDonald’s supports to use with your orders. You must only use Payment Cards and methods that you are old enough to use legally and have the legal right to use.

6.2 Shortly after you register a payment method on the McDonald’s App, a small verification transaction may appear in your account. The transaction will be for a small amount – for example it may be for $0.01 or approximately $1 depending on your card. The transaction is required to verify your payment method. The transaction may appear as pending for up to 10 working days then should disappear. In many cases the transaction will only appear for 1 to 3 days.

6.3 McDonald’s restaurants use third-party providers to securely store your Payment Card information and process your payments to restaurants.

6.4 You do not make your purchase until you select “Place Order”, and your payment method will only be charged upon clicking “Place Order”. When you select “Place Order” you authorise the restaurant to process your order total.

6.5 You must pay in full at the time of your order by one of the methods shown on the McDonald’s App. McDonald’s does not accept cash or cheques as a payment option for the McDonald’s App. If we can’t process your payment, we won’t be able to fulfil your order. We won’t be liable to you when we can’t process your payment.

6.6 The restaurant’s payment service provider will process your order total amount to the Payment Card you selected when you created your order.

6.7 For in-restaurant use of the McDonald’s App, requests should be directed to the manager of the relevant restaurant.

Promotion and Vouchers

7.1 In-restaurant promotions may not be available via the McDelivery platform or the McDonald’s App. The McDonald’s App offers and MyMacca’s Rewards are not available via McDelivery or any other delivery service. Where a promotional product, meal or price is not available for McDelivery or mobile ordering, it will not be available for selection at the time of order.

7.2 McDonald’s vouchers are not redeemable through McDelivery or the McDonald’s App unless specifically stated on the voucher terms. If a voucher is redeemable through McDelivery or the McDonald’s App, you must enter the relevant voucher code when placing the order and/or follow the directions of the voucher. McDelivery drivers will not accept vouchers.

McDelivery Menus and Ordering

8.1 The McDelivery platform and McDonald’s App menus are different from the full McDonald’s menu available in-restaurant. Please check the McDelivery platform or McDonald’s App menu carefully when placing your order.

8.2 All prices are in New Zealand dollars (NZD). Pricing is not real time but is correct at time of publishing. Prices may vary at time of purchase. Prices may differ from in-restaurant prices.

8.3 McDonald’s always recommends you review your order prior to payment before deciding whether or not you wish to proceed with your purchase. We are not liable for any price variations or errors in pricing.

8.4 It is your responsibility to ensure that your food or beverage order, and/or any Benefits you claim, are consistent with your dietary requirements including any intolerances or allergies.

Use of the Service

9.1 You download, install, access and use the Service at your own risk and cost, including Internet service provider costs.

9.2 All material and logos on the Service remain our property.

9.3 You must not attempt to decompile, reverse engineer, disassemble or otherwise convert the Service.

9.4 The Service is only for use in New Zealand.

9.5 Use your own judgement when using the Service and take care of your personal safety. Never use the Service when driving.

9.6 We are not responsible for the content of any other websites, social media platforms or applications linked on the Service. They may have their own terms and conditions.

9.7 The Service may link to social media platforms and access information you have shared with those platforms, and/or contact you via those platforms or information (for example, sending an email directly to you to the email address provided to the social media platform).

Privacy

10.1 We collect, use and disclose your personal information in accordance with any privacy collection statement that we give you, the Privacy Statement stated on our website and as stated in these Terms.

10.2 We collect and use your personal information through the Service for the purposes disclosed when we collect the information and to allow you to:
• register a MyMacca’s Account,
• receive and redeem Benefits,
• make Contributions;
• otherwise use and interact with the Website,

and to allow us to:
• contact you with information about the Service and McDonald’s generally, including special offers, market research or marketing materials via any method;
• share your information with our New Zealand and overseas related entities, officers and agents, third-parties and promotional purposes, who may also contact you for similar purposes;
• manage your orders, including by using or displaying your name at the restaurant, at a kiosk or on the drive thru screens to identify your order or to greet you by name. This will help to ensure we have the right order; and
• use and disclose your personal information for other reasonable related purposes.

10.3 If you decide not to provide us with your personal information, that’s ok, but we may not be able to process your MyMacca’s Account membership or accept Contributions, or provide you with Benefits, or allow you to order using the McDonald’s App. It may restrict your ability to use the Service overall.

10.4 Keeping your personal information safe is important to us. Sometimes your information, including the Payment Card details that you provide for mobile orders on the McDonald’s App, will be processed and stored overseas by us or our service providers. We have confidentiality and security requirements for processing and storage of personal information, however, security of communications cannot be guaranteed and to the extent permitted by law, we are not liable for unauthorised access.

10.5 When you use the McDonald’s App, you consent to our use and disclosure of the location of your device, so that we can provide functions like restaurant location to you.

General

11.1 We can monitor MyMacca’s Account activity. We can terminate or suspend your MyMacca’s Account, your participation in any of our promotions, and/or your Website access in our discretion, including if we see signs of fraud, criminal, abuse or suspicious activity, or any breach of these Terms. We reserve our rights in the case of any breach of these Terms, or any terms of promotion, or our rights, or any unlawful activity.

11.2 If we believe you are using any automated software or other mechanical or electronic automated method to accept these Terms for your MyMacca’s Account or receive and/or redeem Benefits, or to take advantage of MyMacca’s Rewards or other promotions, we can suspend or terminate your MyMacca’s Account, your ability to place orders on the McDonald’s App, and/or your Website access.

11.3 To the extent permitted by law, the Service is provided on an "as is" and "as available" basis without any warranties of any kind either expressed or implied. We will use reasonable efforts to make the McDonald’s App available at all times, however the quality and availability of the McDonald’s App may be affected by factors outside our reasonable control such as network issues or technical malfunction. McDonald's disclaims all warranties of merchantability, non-infringement and fitness for a particular purpose or that the Service will be error-free or free from harmful code.

11.4 To the extent permitted by law, we have no liability for any loss or claim that you may suffer or incur as a result of your use of the Service.

11.5 We are committed to helping customers make informed decisions about their food and beverage choices. McDonald’s provides healthier food and beverage options for adults and children and ensures nutritional information is easily accessible to its customers. Nutritional information is available on our website https://mcdonalds.co.nz/maccas-food/nutrition, in our restaurants and, where practical, on product packaging.

11.6 Our decisions about all aspects of MyMacca’s Rewards and Benefits are final and no correspondence will be entered into.

 

Governing Law and Amendments

12.1 These Terms are governed by the laws of New Zealand. You submit to the exclusive jurisdiction of the Courts of New Zealand in respect of all matters and things arising out of these Terms and Conditions.

12.2 We amend these Terms when needed and without notice to you, so you should check them from time to time. Your use of our Service, following any changes, is your acceptance of those changes.

 

Contact Details

Questions? Contact us at:

mail: McDonald’s Restaurants (New Zealand) Limited, 302 Great South Road, Greenlane, Auckland 1051

telephone: (09) 359 4300 and

email: Customer.Services@nz.mcd.com