1. Introduction
1.1 These Terms govern the access or use by you of the MyMacca’s Rewards programme, and our website, platforms and social media platforms. Please see https://mcdonalds.co.nz/privacy-policy for McDonald’s Privacy Policy. By using the Rewards programme, you will be agreeing to our Privacy Policy.
1.2 MyMacca’s includes:
- the MyMacca’s Rewards programme ("Rewards");
- the MyMacca’s website at https://www.mcdonaldsapps.com/ ("Website");
- and their associated platforms including the McDonald’s® mobile application ("McDonald’s App") and social media channels
(together, "the Service"). The Service is owned and operated by McDonald’s Restaurants (New Zealand) Limited and/or any of its franchisees, affiliates, subsidiaries or related bodies corporate ("McDonald’s", "we", "us" or "our").
1.3 By downloading, accessing, or using any part of the Service, for example by applying to join MyMacca’s, accessing or using the Website, you accept these Terms.
1.4 If you do not agree with these Terms, you may not access or use the Service.
1.5 We can change, suspend or terminate the Service (or any part of it), either generally or as it relates to you, at any time. However, if we do this and it may cause detriment, we will ensure we act reasonably, meet our legal obligations and we will notify you of any change, suspension, or termination first.
1.6 You may only use the Service and provide us with your personal information if you are a New Zealand resident aged 14 years or over. If you are under 18, you need your parent or guardian’s consent.
2. How to Join MyMacca’s
2.1 You must join MyMacca’s to receive and redeem Benefits (explained below at section 3), Rewards (explained below at section 5) and/or participate in MyMacca’s generally.
2.2 You can join MyMacca’s by:
- registering on the McDonald’s App by providing your given name, family name, current email address and a password. There is the option to provide additional information such as a New Zealand postcode, your gender and your birthday. You can also provide preferences. We’ll then send you an activation email and you’ll need to follow the prompts; or
- using another method we provide to you and following the prompts set out in that invitation, to create an account ("Account").
2.3 You must provide current, correct and complete information when you register your Account. If you do not provide current, correct and/or complete information, this may impact your ability to use the Service.
2.4 You are only able to register and maintain one (1) Account and the Account must be in your own name. You must not use another member's Account.
2.5 You can manage your Account via the Website, including changing any of the information provided and deleting your Account.
2.6 We can refuse membership and Account registration requests. This includes where you have previously been banned.
2.7 We can refuse requests for log-ins that are the same as or similar to existing log-ins; or are inappropriate, offensive, obscene, abusive, defamatory or illegal; or infringe copyright, contain brand names, company names, or registered trademarks; or contain names of high profile or public figures; or contain words promoting political, religious, social, or economic issues; or use the name of another person.
2.8 We may ask you to produce ID to confirm your details and eligibility. If you choose not to provide ID, we may cancel your Account.
2.9 You must keep your Account details confidential at all times. You are responsible for any activity on your Account. You must immediately notify us of any unauthorised use of your Account or password or any other security breach.
2.10 It is your responsibility to delete your Account when you no longer wish to be a member.
2.12 If we terminate MyMacca’s, you will have until 90 days from the termination, or until the expiration date of your Benefits and Rewards, whichever is earlier, to use your Benefits and Rewards. We will not be liable for the termination of MyMacca’s or loss of your Benefits or Rewards.
2.13 We sometimes offer promotions for MyMacca’s members which are subject to additional terms as well as these Terms. We also run other promotions and competitions outside MyMacca’s. They are run in accordance with their own terms.
2.14 You need to be a MyMacca’s member to use the McDonald’s App.
2.15 There are minimum operating standards required to use the McDonald’s App. The McDonald’s App can only be downloaded on an internet enabled smart phone device which meets those minimum operating standards. From time to time, updates will be made to the minimum operating standards and/or devices that will support the McDonald’s App.
3. Benefits
3.1 We may offer product deals, services, loyalty points and rewards, gifts, prizes or other benefits to MyMacca’s members ("Benefits"). The Benefits may be provided by us or a third party ("Benefit Partner"). We decide in our sole discretion the nature, quantity, availability and award of Benefits. The Benefits are subject to change without notice to you. Additional details about our MyMacca’s Rewards programme are set out in section 5 and in the McDonald’s App.
3.2 To redeem a Benefit, you must follow the instructions provided by McDonald’s and/or the Benefit Partner. You are responsible for any additional costs which you incur in redeeming a Benefit, such as travelling to and from a McDonald’s restaurant.
3.4 You must redeem a Benefit within the time stated. Otherwise, it will expire. There may be limits on the number of Benefits you can receive, or other conditions such as time of day, day, availability at particular McDonald’s restaurants or similar. Subject to law, and including our obligations under the Consumer Guarantees Act 1993, these conditions are subject to change without notice.
3.5 We do not guarantee the availability of any Benefit and subject to your rights under New Zealand law, including the Consumer Guarantees Act 1993, and these Terms, we are not responsible or liable to you if a Benefit is or becomes unavailable. If a Benefit or part of it becomes unavailable for a reason beyond our reasonable control, we will award a similar item of equal or greater value. Subject to your rights under New Zealand law, we are not responsible for any variation in Benefits or their value.
3.6 Benefits cannot be used in conjunction with any other Benefit, claim, offer, upgrade, promotion or discount or similar. Food or beverage Benefits are only valid for the specific item stated (including size, type and flavour), and cannot be used in combination to claim or discount any McDonald’s meal deal such as a Combo. We can substitute ingredients as a result of seasonal variation, supplier changes or other factors.
3.7 It is your responsibility to ensure that Benefits are suitable for you.
3.8 McDonald’s or the Benefit Partner may ask you to provide photo ID to confirm you are the Account holder before you can redeem a Benefit.
3.9 Benefits must be taken as offered and cannot be sold, transferred, assigned or otherwise dealt with. Benefits are not replaceable if lost or stolen. Benefits will be void if stolen, forged, mutilated or tampered with in any way. Benefits are not exchangeable and cannot be taken as cash. We have no responsibility for any tax implications – you should seek your own advice.
3.10 If a Benefit Partner is providing the Benefit, they are responsible for the Benefit, not us, and they are not our agent (and we are not their agent). If you have questions about the Benefit, you should ask the Benefit Partner. Subject to your rights under New Zealand law, we are not liable for availability, quality or fitness for purpose of Benefits offered by a Benefit Partner.
4. Contributions
4.1 Sometimes we will invite you to contribute ideas, submissions or other content, to participate in polls, or to interact with the Service ("Contribution"). Contributions will be made public.
4.2 By making a Contribution, you give us a licence to use all your intellectual property rights in the Contribution. We can modify or delete your Contribution and we don’t have to acknowledge you as the author or make any payment to you. We can feature your Contribution on social media platforms.
4.3 By making a Contribution, you also consent to our using the Contribution and your name, likeness, image and/or voice (including photograph, film and/or recording), in any media worldwide for an unlimited period of time.
4.4 Each time you make a Contribution, you warrant that:
- your Contribution is your original creation;
- you have the right to make the Contribution and to grant the licence in section 4.2;
- information in the Contribution is accurate and not misleading or deceptive;
- your Contribution doesn’t infringe the rights of any third party, including privacy rights, intellectual property rights and contract rights;
- your Contribution isn’t illegal or in breach of any regulation, indecent, obscene, threatening, discriminatory, harassing, in breach of any confidence, defamatory, libellous, offensive, objectionable, in support of terrorism, or disparaging to any person;
- your Contribution doesn’t contain content that has been used in previous marketing for any third party and you won’t submit your Contribution to any third party for any commercial purpose; and
- your Contribution doesn’t contain any harmful or malicious code.
4.5 You waive claims against us for use of any idea, product, design and/or concept similar or identical to any idea, product, design and/or concept in your Contribution.
4.6 If a law enforcement authority or court asks or requires us to disclose your identity because of allegations of illegal or inappropriate Contributions, we will fully co-operate with the request or requirement. If a third party requests or requires us to remove your Contribution, then it is our decision whether to do so, without liability or notice to you.
4.7 You are liable for any harm caused to people or property, illegal conduct, or breach of other people’s rights arising from your Contributions. You will co-operate with us in any legal action relating to your Contribution when we reasonably request it.
4.8 Do not rely on the Contributions of others. They are not the views of McDonald’s. We are not responsible for the content of Contributions even if they are defamatory, incorrect, illegal or offensive.
5. MyMacca’s Rewards
5.1 Congratulations and welcome! Thank you for participating in the MyMacca’s Rewards programme ("Rewards").
5.2. These Terms apply only if you participate in the Rewards programme.
5.3 The McDonald’s App sets out all the information you need about how to earn and redeem rewards points. You can check your points balance, history and any rewards you have unlocked in the rewards section of the McDonald’s App.
5.4 You will receive 100 rewards points for every one (1) dollar that you spend on eligible McDonald’s food and beverages, based on the sub-total before any rounding. You can accumulate a maximum of 50,000 points at any one time. You will reach an earning cap after 20 transactions (which includes both earning transactions and redemption transactions) in a rolling 24-hour period (“Earning Cap”). Any transactions placed after reaching the Earning Cap will not earn reward points (if they are made in the same 24-hour period as the first 20 transactions), but will still be counted towards your Earning Cap and may impact when you can start earning points again. For example: if you make 23 transactions in a 24-hour period, you do not earn points on the last 3 transactions and you will need to wait until 24 hours from your 23rd transaction to start earning points again.
5.5 You can earn points on any McDonald’s restaurant food and beverage item that you buy. However, you cannot earn points on the following, which are excluded from the MyMacca's programme:
- Non food and beverage items.
- Donations to Ronald McDonald House Charities® (RMHC®).
- McDelivery® or any delivery order.
5.6 You can use your points to redeem listed reward items on the MyMacca’s Rewards menu provided you have enough points. The Rewards menu will tell you how many points are required for each reward item. The Rewards menu can change from time to time and reward items are subject to availability and day-part. Once you have redeemed your reward, the number of corresponding points for that reward will be deducted from the rewards section of your McDonald’s App. Even if a reward is displayed on the Rewards menu, the reward may not be available at certain restaurants as those restaurants may not offer the reward item.
5.7 Because we are now rolling out this Rewards programme for all McDonald’s food and beverage items, we are phasing out coffee punch cards and McCafé® Rewards in the McDonald’s App. With the introduction of Rewards, you won’t be able to use your existing coffee punch card anymore or McCafé Rewards. Coffee punch cards will expire on 26 June 2022. McCafé Rewards will expire on 26 June 2022. For existing McCafé Rewards customers, as soon as you join the Rewards programme, if you have existing coffee punches or a coffee reward you will be credited with one free coffee. Your coffee reward will be available to be redeemed until 31 July 2022, in MyMacca’s Rewards.
5.8 When you place an order at the front counter, at a kiosk or in drive thru you must provide your code from your McDonald’s App at the time of placing the order in order to earn points on eligible items in your order.
5.9 It can take up to 30 minutes for your Rewards points to appear in the McDonald’s App. If you believe that points from your eligible purchase have not appeared in your McDonald’s App or you believe that they were calculated incorrectly, you will need to contact McDonald’s either through the McDonald’s App or through customer service and provide your receipt. Any issue or disagreement regarding the allocation of Reward's points will be determined at McDonald’s discretion, acting reasonably.
5.10 If you delete your MyMacca’s Account, you will permanently delete your MyMacca’s Rewards programme. Any points accumulated will be lost and cannot be retrieved or used. Where we believe that the Rewards programme is being used excessively, unreasonably, in a fraudulent manner or in breach of these Terms, we can, in our sole discretion, elect to terminate the MyMacca’s Rewards Account or reduce, delete or void any points or Rewards earned.
5.11 Any points earned or Rewards unlocked through the Rewards programme are non-transferable and are not redeemable for cash. Points cannot be combined across multiple McDonald’s App Accounts. Points have no cash value.
5.12 Your points will expire 365 days after the date they were earned. Points will remain in your McDonald’s App until they are redeemed or until they expire, whichever occurs first. After the points have expired, they may no longer be redeemed or used. McDonald’s may elect to terminate the Rewards programme and you will be notified when any unused points will expire and/or be void.
5.13 Once you select a reward and exchange your points for it, the reward will be displayed in a code. The reward will temporarily remain displayed in a code until you redeem it for a product. If you cancel your transaction prior to it being submitted, or if the transaction fails to complete, your reward will still be available to be redeemed as a deal points in your Rewards section of the McDonald’s App. The reward will remain there for 14 days, after which time it will expire and you will no longer be able to redeem it.
6. Promotions & Vouchers
6.1 In-restaurant promotions may not be available via McDelivery or the McDonald’s App. The McDonald’s App offers and the Rewards programme are not available via McDelivery. The McDonald’s App offers will not be available in-restaurant without the McDonald’s App. Where a promotional product, meal or price is not available, it will not be available for selection at the time of order.
6.2 McDonald’s vouchers are not redeemable through McDelivery or the McDonald’s App unless specifically stated on the voucher terms. If a voucher is redeemable through McDelivery or the McDonald’s App, you must enter the code prior to placing the order. McDelivery drivers will not accept vouchers.
7. Menus and Ordering
7.1 McDonald’s always recommends you review your order prior to payment before deciding whether or not you wish to proceed with your purchase. We are not liable for any price variations or errors in pricing.
7.2 It is your responsibility to ensure that your food or beverage order, and/or any Benefits you claim, are consistent with your dietary requirements including any intolerances or allergies.
8. Use of the Service
8.1 You download, install, access and use the Service at your own risk and cost, including Internet service provider costs. An internet connection will be required.
8.2 All material and logos on the Service remain our property.
8.3 You must not attempt to decompile, reverse engineer, disassemble or otherwise convert the Service.
8.4 The Service is only for use in New Zealand.
8.5 Use your own judgement when using the Service and take care of your personal safety. In particular, never use the Service when driving.
8.6 We are not responsible for the content of any other websites, social media platforms or applications linked on the Service. They may have their own terms.
8.7 The Service may link to social media platforms and access information you have shared with those platforms, and/or contact you via those platforms or information (for example, sending an email directly to you to the email address provided to the social media platform).
9. Privacy
9.1 We collect, use and disclose your personal information in accordance with any privacy collection statement that we give you, the Privacy Policy stated on our website and in these Terms.
9.2 We collect and use your personal information through the Service for the purposes disclosed when we collect the information and to allow you to:
- register an Account,
- receive and redeem personalised Benefits and Rewards,
- make Contributions;
- otherwise use and interact with the Website,
and to allow us to:
- contact you with information about the Service and McDonald’s generally, including special offers, market research or marketing materials via any method;
- share your information with our New Zealand and overseas related entities, officers and agents, third parties and promotional purposes, who may also contact you for similar purposes;
- manage your orders, including by using or displaying your name at the restaurant, at a kiosk or on the drive thru screens to identify your order or to greet you by name. This will help to ensure we have the right order; and
- use and disclose your personal information for other reasonable related purposes.
9.3 If you decide not to provide us with your personal information, that’s ok, but we may not be able to process your MyMacca’s membership, or provide you with Benefits or Rewards, or accept Contributions and it may restrict your ability to use the Service overall.
9.4 Keeping your personal information safe is important to us. Sometimes your information will be processed and stored overseas by us or our service providers which, overall, we believe will provide comparable safeguards as the New Zealand Privacy Act 2020.
9.5 When you use the McDonald’s App, you consent to our use and disclosure of the location of your device, so that we can provide functions like restaurant location to you.
10. General
10.1 We can monitor Account activity. We can terminate or suspend your Account, your MyMacca’s membership and/or your Website access in our discretion, including if we see signs of fraud, abuse or suspicious activity, or any breach of these Terms. We reserve our rights in the case of any breach of these Terms or our rights, or any unlawful activity.
10.2 If we believe you are using any automated software or other mechanical or electronic automated method to accept MyMacca’s membership or receive and/or redeem Benefits, or to take advantage of MyMacca’s Rewards or other promotions, we can suspend or terminate your Account, your MyMacca’s membership and/or your Website access.
10.3 To the extent permitted by law, the Service is provided on an "as is" and "as available" basis without any warranties of any kind either expressed or implied. McDonald's disclaims all warranties of merchantability, non-infringement and fitness for a particular purpose or that the Service will be error-free or free from harmful code.
10.4 We accept liability under the Consumer Guarantees Act 1993 which cannot be excluded by law, but otherwise, to the maximum extent permitted by law, we will not be liable in contract, tort or otherwise, for any loss or damage that you may suffer or incur, arising directly or indirectly out of or in connection with your use of the Service.
10.5 We are committed to helping customers make informed decisions about their food and beverage choices. McDonald’s provides healthier food and beverage options for adults and children and ensures nutritional information is easily accessible to its customers. Nutritional information is available on our website https://mcdonalds.co.nz/maccas-food/nutrition, in its restaurants and, where practical, on product packaging.
10.6 Our decisions about all aspects of MyMacca’s, Benefits and Rewards are final and no correspondence will be entered into.
11. Governing Law & Amendments
11.1 These Terms are governed by the laws of New Zealand. You submit to the jurisdiction of the courts having jurisdiction in New Zealand and courts of appeal from them.
11.2 We may also amend these Terms as needed, so you should check them when we notify you of any changes. Your use of our Service, following any changes, is your acceptance of those changes.
12. Contact Details
Questions? Contact us at:
mail: McDonald’s Restaurants (New Zealand) Limited, 302 Great South Road, Greenlane, Auckland 1051
telephone: (09) 359 4300 and
email: Customer.Services@nz.mcd.com
